Our Services
At JS Biologics, we offer a range of specialized services tailored to meet the needs of pharmaceutical research facilities, laboratories, and other research institutions. Our expertise in raising disease-free bovine, serum processing, and rapid sample shipping ensures that you get reliable, high-quality specimens and results on time.
Refund & Return Policy
At JS Biologics, we are committed to delivering the highest quality bovine specimens and custom biological products to meet the unique research needs of our clients. While we strive for 100% satisfaction, we understand there may be rare occasions when a return is necessary. Please review the guidelines below to ensure a smooth return process.
High-Quality Bovine for Pharmaceutical Research
We supply bovine raised in bio-secure environments to ensure they remain disease-free and meet the highest standards for pharmaceutical research. Our animals are carefully monitored from birth through their development, and we provide detailed records of their health and vaccinations, ensuring reliable specimens for your research.
Disease-Free Animals
Raised in bio-secure facilities to ensure health and reliability.
Trackable Health Records
Every animal is meticulously tracked from birth to shipping.
Custom Animal Specifications
We can provide animals with specific conditions or vaccinations as required.
Custom Serum Processing
Our USDA-licensed serum processing laboratory offers tailored solutions for serum production and shipping. Although our laboratory is not currently active with a single client, we’ve had years of experience in delivering high-quality serum to leading pharmaceutical companies. We offer flexible, precise processing options to meet the unique needs of your research.
USDA-Licensed Facility
Certified to handle serum production and shipping to international locations.
Custom Processing
Tailored serum to meet specific research requirements.
Worldwide Shipping
Serum can be shipped nationwide and internationally, ensuring quick delivery to your labs.
Return Merchandise Authorization (RMA)
All returns require prior authorization. Please contact our support team at [email protected] to request a Return Merchandise Authorization (RMA) number. Returns submitted without an RMA will not be accepted or processed.
Return Conditions
To maintain our commitment to quality and compliance, we ask that customers adhere to the following return requirements:
Original Packaging: All items must be returned in their original, unopened packaging. This ensures specimen integrity and compliance with bio-handling standards.Return Window: Returns must be initiated within 14 calendar days of product receipt. Due to the nature of biological materials, we cannot accept returns beyond this period. Product Condition: Items that have been opened, used, or tampered with are not eligible for return or refund. This includes products that have been removed from temperature-controlled packaging.Custom Orders: Products produced through custom serum processing or specialized collection services are non-returnable and non-refundable, unless defective or shipped in error. Restocking Fee: Approved returns of unopened, re-sellable inventory will incur a 20% restocking fee to cover quality assurance and handling costs.
Right to Decline Returns
JS Biologics reserves the right to refuse any return that does not meet the above criteria. All return requests are reviewed individually to ensure safety, compliance, and fairness.
Customer Responsibility
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped). We recommend using a
trackable, insured shipping service
to protect against loss or damage during return transit.
Damaged or Compromised Returns
We cannot issue refunds for products that are damaged upon return or compromised due to improper handling. Damage claims related to return shipping must be filed directly with the carrier. Please take care to
securely package all materials
when returning.
Questions or Concerns?
Your satisfaction is important to us. If you have any questions regarding this policy or your return eligibility, please contact us at
[email protected]. We are here to assist you.
Rapid Sample Shipping
Our same-day sample shipping service ensures that research samples reach your labs without delay. Whether you need bovine tissue samples or other research materials, we work quickly to prepare and ship them via reefer trucks for safe, reliable delivery.
Same-Day Shipping
Samples are processed and shipped the same day for quick turnaround.
Nationwide and International Shipping
We ship across the United States and overseas, with temperature-controlled shipping for sample safety.
Reliability
We ensure your samples arrive in pristine condition, ready for research.
Flexible Animal Specifications
We understand that research often requires customized animal specifications. Whether you need specific vaccinations, unique conditions for the animal, or other special requests, we are ready to adapt. Our ability to meet special requirements is what sets us apart from others in the industry.
Custom Conditions
We can provide animals with specialized conditions or treatments as needed for your research.
Tailored Deliveries
From picking up specific animals to delivering with particular vaccines, we work with your unique needs.
Adaptability
We pride ourselves on our flexibility and ability to meet any request.
Why Choose Us?
Bio-secure and Disease-Free:
Our bovine are raised in controlled, disease-free environments, ensuring the reliability of every research specimen.
Customization at Its Best
We offer flexible solutions to meet the unique needs of each client, whether it’s specific vaccinations, special conditions, or tailored shipping preferences.
Global Reach
With the ability to ship both bovine and serum nationwide and internationally, we serve clients across the globe.